Table of Contents
- Introduction
- Data Collection
- Data Usage
- Cookie Policy
- Data Sharing
- Data Protection
- Your Rights
- KYC & Verification
- Third Parties
- Policy Updates
Last Updated: January 1, 2026
Introduction
Play2.pro ("play2", "we", "us") is a trusted, licensed online gaming platform for players in Bangladesh. We understand how important your privacy is, which is why this policy has been created — so you can clearly understand what information we collect, how we use it, and how safe your data is.
By using the play2 website or app, you agree to this privacy policy. If you have any questions, our support team is always ready to help.
What Information We Collect
When you register and use our services on play2, we collect the types of information listed below. Each piece of information is collected for a specific reason and used solely to provide you with a better experience.
| Data Type | Example | Reason |
|---|---|---|
| Identity-Related | Name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email, address | Account Communication & Security |
| Financial Information | Mobile Banking/Nagad number, bank details | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Activity Information | Game history, betting records | Service Improvement & Reporting |
| Location Data | Country, city (approximate) | Geo-restriction Check |
We never collect additional information without your consent. We always aim to keep the amount of data collected to a minimum.
How We Use Your Information
Information collected on play2 is used for specific purposes only. In line with our privacy policy, no data will be used beyond its original intended purpose.
- Account management: Your information is required to manage login, security verification, and account protection.
- Transaction Processing: Payment information is used to securely process deposits and withdrawals.
- Customer Service: Your contact information is needed to resolve issues and provide support.
- Fraud Prevention: Device and location data are analyzed to detect suspicious activity.
- Legal obligations: Information may be disclosed upon request by regulatory authorities.
- Service Improvement: Anonymized analytics data is used to improve the user experience.
Cookie Policy
Play2's website and app use cookies — small text files stored in your browser that help improve your experience.
Play2 uses the following types of cookies:
- Essential cookies: These functions are essential for keeping you logged in and verifying your identity — the site cannot operate without them.
- Functional cookies: Used to remember your preferred language, game settings, and theme.
- Analytical Cookies: To understand which pages are used most — all data is anonymous.
- Security Cookies: Helps detect fraudulent login attempts and suspicious activity.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on play2 to not work properly.
Data Sharing Policy
Play2 takes great care when it comes to sharing your personal information with third parties. It may only be shared in the following limited circumstances:
- Payment Processor: Payment providers such as Mobile Banking, Nagad, and Rocket — for transaction processing only.
- KYC Provider: Licensed verification agencies for identity verification.
- Regulatory Authority: To the relevant government authority where required by law.
- Technology Partners: Hosting or security service providers — under contract only.
Data Protection Measures
Play2 uses industry-leading technology to keep your data safe. The following security layers are active in accordance with our privacy policy:
All data transmissions are encrypted with a 256-bit SSL certificate.
Stored data is held in encrypted databases and cannot be accessed directly.
Enabling 2FA makes unauthorized access to your account virtually impossible.
Systems are monitored around the clock — any unusual activity is detected immediately.
That said, no system is 100% secure. You also need to stay vigilant — never share your password with anyone, and report anything suspicious to our support team immediately.
Your Data Rights
Play2 believes you own your data. That's why the following rights are reserved for you:
Right to Access
You can request to see what information play2 holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request the deletion of your data under certain circumstances.
Right to Restrict Processing
You can request that the use of your data be restricted to specific purposes.
Right to Data Portability
You can request to download your data in a standard format.
Right to object
You can object to the processing of your data for specific reasons.
KYC Verification & Identity Confirmation
As a licensed platform, play2 is required to follow KYC (Know Your Customer) procedures. As part of this process, you may be asked to submit the following documents:
- National ID (NID) or passport copy
- A recent selfie or live verification
- Proof of address (utility bill or bank statement)
- Proof of payment method ownership
All documents submitted for KYC are stored on encrypted servers and can only be accessed by authorized personnel when necessary. These documents are never used for marketing or advertising purposes.
Third-Party Services & Links
Some third-party services are integrated into the play2 platform — such as payment gateways and game providers. These services operate under their own privacy policies.
Play2 carefully vets these third parties and works only with trusted, licensed partners. However, play2 is not directly responsible for how third parties handle your data.
Any data shared with third parties is protected under strict agreements. They may not use your information for any other purpose without play2's explicit permission.
Approved partner categories:
Policy Updates & Contact
Play2 reserves the right to update this privacy policy as needed. You will be notified in advance of any significant changes via email or in-app notification. The date of the latest update will always be shown at the top of this page.
Continued use of play2 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.
For any questions or concerns about our Privacy Policy, please contact our support team or FAQ Page See. We always put your privacy first.
Questions about our Privacy Policy?
Play2's 24/7 support team is always here for you. Ask your questions and get quick answers.